Streamline your customer interactions
Manage and respond all of incoming messages from popular messengers, website, native app, and email in a centralized dashboard for better communications and visibility.
Keep track of your agents' performance
Manage and measure performance of your agents with ease. You can even define your own rules to assign incoming inquiries to agents, however you please.
Smart recommendation engine
Equip your agents with a smart recommendation engine that gets smarter overtime. Kata Assist will help your agents sort and answer customer queries faster, resulting in both happy agents and even happier customers.
Key features
Multichannel dashboard for customer service.
Agent performance management
Seamless chatbot to live agent handover
Recommendation engine
Multichannel integration
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