Manage and respond all of incoming messages from popular messengers, website, native app, and email in a centralized dashboard for better communications and visibility.
Manage and measure performance of your agents with ease. You can even define your own rules to assign incoming inquiries to agents, however you please.
Equip your agents with a smart recommendation engine that gets smarter overtime. Kata Assist will help your agents sort and answer customer queries faster, resulting in both happy agents and even happier customers.
Multichannel dashboard for customer service.
Agent performance management
Seamless chatbot to live agent handover