Data means data in the form of electronics that elaborate an individual or entity’s identity and also other information saved in the Kata’ai’s electronic system that is integrated with the Kata.ai Products.
User means every individual or entity who accesses and utilizes the Kata.ai Products.
ChatCommerce means a service integrated with store/merchants information management system to provide service through any kind of connected platform.
Cookies means a file that is sent from a website to be stored inside the user’s computer. The purpose of this file is to store information about the user’s previous activity in the website, which may include login information, previously accessed pages, IP Address.
Chatbot means a computer program that is able to access various functions through instructions in the form of text conversations.
Natural Language Processing (NLP) means an artificial intelligence technology that enables computers to understand human language in the form of text and/or voice, specifically defining the intent of the user based on the user’s speech and finding the right function to serve the user’s intent.
Internet Protocol Address (IP Address) means a numerical label assigned to each device connected to a computer network that uses Internet Protocol for communication. The purpose of this numerical label is to identify hosts or networks on the internet, as well as to detect the location of the device.
WhatsApp API means a connector to WhatsApp chat room which can be attached in various parts of Users’ media.
- Data transcript of User’s conversation in Kata.ai Products;
- Activity data of User in using Kata.ai Products;
- Personal data of User (like name, phone number, and others);
- Data in the form of text, image, voice, or video
- Activity data of User in using Kata.ai Platform to build chatbot;
- User’s activities information in the https://kata.ai/ and https://platform.kata.ai.
- Log Files and IP Address
Every time User uses Kata.ai Products, Kata.ai may collect the data of events and IP Address in the Log Files.
- Your Conversation
Kata.ai may collect your data through your conversation in Kata.ai Products.
- To help enhancing the consumer experience in accessing chatbot;
- To help client in understanding consumer needs and give a better experience using chatbot;
- To improve the Natural Language Processing ability in understanding consumer conversation.
- For contact purposes in terms of obtaining follow up confirmation on the User’s potential in using Kata.ai Products.
- For marketing purposes which are: (a) obtain the marketing information to improve Kata.ai Products; and (b) provide updates about Kata.ai Products through an email-based newsletter that will be sent to the User.
- To access their personal information upon request;
- To change or update their personal information;
- To request deletion of personal information;
- Our Affiliates (Affiliates means any entity who is under Control or Common control by use. Control means the shares ownership of more than 50% and/or our rights to appoint our representatives in the Affiliates’ Board of Director or Board of Commissioners).
- Third Party Providers (Third Party Providers means any entity or individual who is engaged under adequate agreement with us).
- Authorized personnel under the requirements of law or outstanding legal proceeding that directly involves us).
- Any entity that is directly involved in merger, acquisition,consolidation or any critical restructuring matters which involves Kata.ai.