Financial Service Industry
Seamless banking experience with AI-powered chatbots
When your business helps customers save their money, why don’t you save their time too?
Our financial service and bank clients:
Our financial service
and bank clients:
Benefits and use cases
Handling financial transactions
Complete all requests for financial transactions, from making payments, checking account balances, to learning about credit cards or interest rates.
Product & service guidance
Help your customers get to the right financial products, assist them in risk profiling, and offer tailored services based on their profile.
Fraud detection
A smart chatbot can notify customers when suspicious or fraudulent activity happened on their bank account.
Customer self-service
Your chatbot can deliver 24/7 contextual support, automate repetitive questions, and assist your customers in finding the nearest branch or ATM.
Better customer insights
Analyze interactions with customers, and utilize those insights for better customer engagement, relationship, and loyalty.
Saving working hours
Reduce customer service loads and boost productivity by automating common queries.
Octo - CIMB Niaga
Interactive Chatbot for Mobile Banking Experience
What you can do with OCTO virtual assistant:
- Get Product Information
- Find ATM nearby
- Get information about promotion
- Get up to date exchange rate information
- Customer service
