Kata.ai

Conversational AI for better
customer experience

Automate millions of customer interaction and supercharge your customer experience with Kata Conversational AI Solutions.

Businesses conversational AI

Engages

Engages

Engage and offer support to your customers 24/7 with chatbot on any chat apps.

Converts

Converts

Turn leads into sales with personalized promotions tailored to your customers’ interests and behavior.

Retains

Retains

Fine-tune your products and services by listening to your customers through an automated feedback loop.

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WhatsApp Business API

Deliver seamless customer experience between your brand and your customers through WhatsApp Business API.

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Customer Service

Remove waiting time for your customers and improve their satisfaction by delivering automated chatbot support on any channels.

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Marketing Engagement

Know your customers’ needs and engage them in a relevant and personal way with chatbot on website or chat apps.

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18.6 M

monthly active users served

97%

increase in agent productivity

750 M

Processed Conversations

30%

overall cost saved per year

Kata Platform

All you need to deliver the most personalized customer experience at scale.

Kata Platform

More than 120+ companies trust Kata.ai

Bluebird
Dexamedica
Frisian Flag
Honest Docs
Lemonilo
Mitsubishi
Pertamina
Sultan Isnainsyah

“Chatbot solutions from Kata.ai have managed to improve our operational level and automate our customer engagement. It saves us a lot of investment and a lot of money.”

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Sultan Isnainsyah

VP of Business Support and Technology Development (Interim)

Kaspar Situmorang

“What we like the most from Kata.ai solutions are its omnichannel and easy integration. It speeds up our business operational, so our customers can interact with Bank Rakyat Indonesia without hassle.”

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Kaspar Situmorang

EVP Digital Centre of Excellence BRI

Astri Riksahati

“We are dealing with a lot of information from symptoms, duration, onset, and variation of input that require deep understanding and Kata.ai's technology has the capability to help us identify that complex structures from a user input in Bahasa Indonesia.”

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Astri Riksahati

Public Relations Manager of Prixa

Mutia Murwanti

“To be able to provide the right products according to consumer needs, we use the WhatsApp Business Platform (WABP) technology provided by Kata.ai which is integrated with chatbots so that we can build better relationships with consumers. We also use WABP to strengthen our business operations in the field to be more effective and efficient.”

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Mutia Murwanti

Digital Transformation Director of Frisian Flag Indonesia

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Ready to level up your customer interactions with AI-powered chatbot?