Industries

Applied AI for your industry.

Connect customer service, decisions and operations with AI built around your industry.

Trusted by 300+ leading enterprises

Find your starting point.

Start with a defined responsibility. Connect the people, information and actions needed to deliver it.

Banking and financial services team working with an AI lending agent

Illustrative workflow

Lending application review

check document completeness

prepare the assessment

route exceptions to an officer

Banking & Financial Services

Better service. Stronger operations.

Bring account history, documents and policy into each interaction. Keep people responsible for consequential decisions.

Customer service

Lending operations

Collections

Product & sales

Operations

Employee assistance

Illustrative workflow

Lending application review

check document completeness

prepare the assessment

route exceptions to an officer

Banking & Financial Services

Better service. Stronger operations.

Bring account history, documents and policy into each interaction. Keep people responsible for consequential decisions.

Customer service

Lending operations

Collections

Product & sales

Operations

Employee assistance

Illustrative workflow

Lending application review

check document completeness

prepare the assessment

route exceptions to an officer

Banking & Financial Services

Better service. Stronger operations.

Bring account history, documents and policy into each interaction. Keep people responsible for consequential decisions.

Customer service

Lending operations

Collections

Product & sales

Operations

Employee assistance

Telecommunications customer care supported by an AI agent

Illustrative workflow

Service issue resolution

check account and network context

coordinate the next action

update the customer

Telecommunications

From customer care to resolution.

Connect customer, billing and network context to resolve issues, coordinate field work and keep customers informed.

Customer care

Sales & upgrades

Retention

Billing & collections

Employee support

Field & internal operations

Illustrative workflow

Service issue resolution

check account and network context

coordinate the next action

update the customer

Telecommunications

From customer care to resolution.

Connect customer, billing and network context to resolve issues, coordinate field work and keep customers informed.

Customer care

Sales & upgrades

Retention

Billing & collections

Employee support

Field & internal operations

Illustrative workflow

Service issue resolution

check account and network context

coordinate the next action

update the customer

Telecommunications

From customer care to resolution.

Connect customer, billing and network context to resolve issues, coordinate field work and keep customers informed.

Customer care

Sales & upgrades

Retention

Billing & collections

Employee support

Field & internal operations

Retail store operations supported by an AI agent

Illustrative workflow

Store replenishment

review stock and sales

prepare a replenishment request

route changes for review

Consumer Goods & Retail

Turn intent into sales and loyalty.

Connect product, order and inventory information to help shoppers choose, buy and stay engaged.

Product discovery

Campaign engagement

Order support

Loyalty & retention

Store & frontline assistance

Internal operations

Illustrative workflow

Store replenishment

review stock and sales

prepare a replenishment request

route changes for review

Consumer Goods & Retail

Turn intent into sales and loyalty.

Connect product, order and inventory information to help shoppers choose, buy and stay engaged.

Product discovery

Campaign engagement

Order support

Loyalty & retention

Store & frontline assistance

Internal operations

Illustrative workflow

Store replenishment

review stock and sales

prepare a replenishment request

route changes for review

Consumer Goods & Retail

Turn intent into sales and loyalty.

Connect product, order and inventory information to help shoppers choose, buy and stay engaged.

Product discovery

Campaign engagement

Order support

Loyalty & retention

Store & frontline assistance

Internal operations

Healthcare and insurance claims handled with an AI agent

Illustrative workflow

Claims preparation

structure documents

retrieve relevant policy terms

prepare the case for an assessor

Healthcare & Insurance

Simplify care and coverage.

Guide patients and members, prepare claims and organize evidence. Clinical and coverage decisions stay with the appropriate professionals.

Patient & member service

Claims operations

Policyholder support

Document-heavy workflows

Knowledge assistance

Fraud, waste & anomaly support

Illustrative workflow

Claims preparation

structure documents

retrieve relevant policy terms

prepare the case for an assessor

Healthcare & Insurance

Simplify care and coverage.

Guide patients and members, prepare claims and organize evidence. Clinical and coverage decisions stay with the appropriate professionals.

Patient & member service

Claims operations

Policyholder support

Document-heavy workflows

Knowledge assistance

Fraud, waste & anomaly support

Illustrative workflow

Claims preparation

structure documents

retrieve relevant policy terms

prepare the case for an assessor

Healthcare & Insurance

Simplify care and coverage.

Guide patients and members, prepare claims and organize evidence. Clinical and coverage decisions stay with the appropriate professionals.

Patient & member service

Claims operations

Policyholder support

Document-heavy workflows

Knowledge assistance

Fraud, waste & anomaly support

Automotive customer service supported by an AI agent

Illustrative workflow

After-sales coordination

retrieve vehicle history

arrange a service appointment

follow up with the customer

Automotive

From first enquiry to after-sales.

Give every team the customer and vehicle history needed to support the next step.

Sales assistance

Dealer support

After-sales service

Ownership support

Internal operations

Connected follow-up

Illustrative workflow

After-sales coordination

retrieve vehicle history

arrange a service appointment

follow up with the customer

Automotive

From first enquiry to after-sales.

Give every team the customer and vehicle history needed to support the next step.

Sales assistance

Dealer support

After-sales service

Ownership support

Internal operations

Connected follow-up

Illustrative workflow

After-sales coordination

retrieve vehicle history

arrange a service appointment

follow up with the customer

Automotive

From first enquiry to after-sales.

Give every team the customer and vehicle history needed to support the next step.

Sales assistance

Dealer support

After-sales service

Ownership support

Internal operations

Connected follow-up

Government public services supported by an AI service desk agent

Illustrative workflow

Permit application support

explain requirements

identify missing information

prepare the case for an officer

Government Agency

Simpler access. Better public services.

Prepare cases and coordinate requests across departments, with informed officers responsible for public decisions.

Citizen information

Requests & complaints

Appointments & coordination

Internal knowledge

Case preparation

Operational automation

Illustrative workflow

Permit application support

explain requirements

identify missing information

prepare the case for an officer

Government Agency

Simpler access. Better public services.

Prepare cases and coordinate requests across departments, with informed officers responsible for public decisions.

Citizen information

Requests & complaints

Appointments & coordination

Internal knowledge

Case preparation

Operational automation

Illustrative workflow

Permit application support

explain requirements

identify missing information

prepare the case for an officer

Government Agency

Simpler access. Better public services.

Prepare cases and coordinate requests across departments, with informed officers responsible for public decisions.

Citizen information

Requests & complaints

Appointments & coordination

Internal knowledge

Case preparation

Operational automation

Why Kata.ai

Engineers who follow through.

Our engineers connect your systems and bring solutions into daily operation.

Experience in real operations.

Build on Kata.ai’s experience delivering customer-facing AI across complex organizations.

A foundation for expansion.

Connect new applications to shared business context, integrations and operating controls.

Designed around responsibility.

Make permissions, review points and ownership part of the process.

Engineers alongside your teams.

Work with people who build the solution, prepare it for deployment and help improve it in use.

In every industry

Different industries. A connected approach.

Context

Business context across teams.

Connect the records, relationships and definitions that the work depends on.

Context

Business context across teams.

Connect the records, relationships and definitions that the work depends on.

Context

Business context across teams.

Connect the records, relationships and definitions that the work depends on.

Authority

Clear scope for AI.

Define whether AI should retrieve information, prepare work or perform an action.

Authority

Clear scope for AI.

Define whether AI should retrieve information, prepare work or perform an action.

Authority

Clear scope for AI.

Define whether AI should retrieve information, prepare work or perform an action.

Approval

Human judgment where it matters.

Bring the relevant evidence to the person responsible for the decision.

Approval

Human judgment where it matters.

Bring the relevant evidence to the person responsible for the decision.

Approval

Human judgment where it matters.

Bring the relevant evidence to the person responsible for the decision.

Record

Visible performance.

Review completed work, exceptions and results to guide improvement.

Record

Visible performance.

Review completed work, exceptions and results to guide improvement.

Record

Visible performance.

Review completed work, exceptions and results to guide improvement.

Work with Kata.ai

Put Applied AI to work.

Start with service, engagement or operations. Our team will help define the outcome and path to deployment.

Talk to our team

Work with Kata.ai

Put Applied AI to work.

Start with service, engagement or operations. Our team will help define the outcome and path to deployment.

Talk to our team

Work with Kata.ai

Put Applied AI to work.

Start with service, engagement or operations. Our team will help define the outcome and path to deployment.

Talk to our team