AI Call
AI-Driven Call Assurance:
100% Quality Monitoring for High-Stakes Services
Thursday, February 12, 2026
In banking and high-stakes financial services, a single communication error is more than just a customer satisfaction issue, it is a serious compliance risk. For years, the industry standard has relied on random sampling of just 1% to 2% of total calls for Quality Assurance (QA).
The critical question is: What is happening in the other 98% of unmonitored calls? This is where operational blind spots and legal risks reside.
Moving Beyond Sampling Toward Total Monitoring
Kata.ai introduces AI-Driven Call Assurance, an AI-powered platform capable of transcribing, analyzing, and evaluating 100% of voice interactions automatically and in real-time.
1. High-Precision Transcription for Local Context
Our Speech-to-Text technology is specifically optimized to understand local dialects, technical banking terminology, and casual conversational nuances, ensuring the highest data accuracy for analysis.
2. Real-Time Risk and Compliance Detection
Our system automatically scans for sensitive keywords or mandatory scripted phrases that may have been missed by agents. If an indication of fraud or an ethical breach in collection is detected, the system triggers an instant alert for the risk management team.
3. Sentiment Analysis for High Service Standards
It’s not just about what is said; it’s about how it is said. Our AI Analysis measures voice tone and customer sentiment at every second of the call. This provides an honest reflection of agent performance and customer satisfaction without needing manual surveys.
Advantages of AI-Based Call Assurance
Parameter | Traditional QA Methods | Kata.ai AI Call Assurance |
|---|---|---|
Monitoring Coverage | 1% - 2% (Random Sampling) | 100% (Every Single Call) |
Processing Time | Days or Weeks | Real-Time / Instant |
Objectivity | Subjective (Reviewer Dependent) | Objective & Data-Driven |
Blind Spot Detection | High Risk | Zero (Complete Visibility) |
Why Kata.ai is the Strategic Choice for Procurement?
For procurement teams and operational management, choosing Kata.ai means choosing peace of mind:
Eliminate Legal Risks: Ensure all agents strictly adhere to financial regulations (OJK/BI) through automated auditing.
Data Sovereignty: All analytical processes comply with high data security standards and local Data Privacy Laws (UU PDP).
Cost Efficiency: Replace slow, expensive manual processes with an automated system that is far more accurate and scalable.
Don't leave your institution's reputation to a 1% sample. Take full control of your service quality with 100% monitoring.
