For the last decade, businesses have relied on traditional chatbots to manage customer service workloads. However, industry standards have evolved. In 2025, simply "answering" questions is no longer enough to stay competitive. Leading enterprises are now making The Great Pivot from reactive chatbots to autonomous Agentic AI.

Selecting an AI solution for an enterprise is not just about finding the flashiest features; it is about risk management, data compliance, and long-term ROI. For procurement teams, the primary challenge is distinguishing between vendors offering