Privacy Policy

Last Updated January 30th 2018

Last Updated January 30th 2018

1. Introduction

This Privacy Policy is designed to help you understand what information we collect at Smooch, how we use it, and what choices you have. Some key terms are defined as follows, and throughout this document:

2. About

Smooch provides a "Conversation Cloud" that allows our Customers to store, manipulate, analyze and transfer messages between their business systems and their customers on a variety of Smooch-provided and third party messaging channels (the "Service").

Smooch is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of our Customers.

3. Collection and Use of Personal Data

If we receive a request from an individual to access or update Personal Data we have collected on behalf of a particular Customer, we will direct that individual to the relevant Customer. We will assist our Customers wherever possible in responding to individual access requests.

If you submit Personal Data via our Website or otherwise provide us with your Personal Data, you may request access, updating or correction of your Personal Data by submitting a written request to us. We may request certain Personal Data for the purposes of verifying your identity.