by Kata Marketing | Nov 30, 2024 | Customer Service
Measuring customer service performance with key metrics and KPIs is crucial for optimizing support teams. These metrics provide valuable insights into how well a business meets customer expectations and identifies areas for improvement. In this article, we will...
by Kata Marketing | Nov 30, 2024 | Whatsapp Marketing
Customer survey automation has become essential in today’s digital landscape. It streamlines the process of collecting customer feedback, allowing businesses to make informed decisions based on real-time insights. This automation not only saves time but also...
by Kata Marketing | Nov 30, 2024 | Whatsapp
WhatsApp Business (WA Bisnis) is an application specifically designed for business communication and marketing. This application is very beneficial for Micro, Small, and Medium Enterprises (UMKM). Launched by Meta in 2018, WA Bisnis has gained significant popularity...
by Kata Marketing | Nov 30, 2024 | Whatsapp
wa.me is a feature provided by WhatsApp to facilitate users in sending messages directly to a specific phone number without the need to save that number in contacts. This feature is highly relevant in the modern communication era that demands speed and efficiency....
by Kata Marketing | Nov 30, 2024 | Whatsapp
Widget WhatsApp is a tool that allows users to communicate directly with businesses through the WhatsApp application without leaving the website. This feature is very important because it enables direct communication between businesses and customers, which can...