by Kata Marketing | Nov 16, 2024 | AI Application
Artificial Intelligence (AI) refers to the simulation of human intelligence in machines. These systems are designed to perform tasks that typically require human cognitive functions, such as learning, reasoning, and problem-solving. Brief History of AI Development The...
by Kata Marketing | Nov 2, 2024 | Customer Service
Customer Service Skills That Must Be Owned in the Digital Era In the digital era, customer service skills have become very important to meet the increasing demands of customers. Customers now expect fast, responsive, and personalized service. This creates challenges...
by Kata Marketing | Nov 2, 2024 | Customer Service
AI chatbots are changing the way businesses handle customer support by making it more cost-effective. These smart tools can automate many tasks, helping companies run their operations more smoothly and rely less on human agents. In this article, we’ll look at...
by Kata Marketing | Nov 2, 2024 | Customer Service
AI chatbots are transforming customer service by providing instant support and enhancing customer interactions. Their growing importance lies in the ability to address common inquiries efficiently, leading to increased customer satisfaction. Businesses are recognizing...
by Kata Marketing | Nov 2, 2024 | Customer Service
Understanding The Differences Between Customer Service, Customer Support, and Customer Success is crucial for any business aiming to enhance customer experiences. Each term represents distinct functions that contribute to the overall customer journey: Customer...