Applied AI Insights

Pevita: One AI assistant at every Pegadaian touchpoint

Case Studies

•

Oct 28, 2026

Pevita: One AI assistant at every Pegadaian touchpoint

How a WhatsApp FAQ chatbot launched in 2022 grew into an omnichannel AI assistant that serves Pegadaian customers through chat, voice calls and interactive screens in branches.

All insights

From the field. Across the enterprise.

2026 Strategic Outlook for Executive Leaders

Insight

•

Feb 16, 2026

2026 Strategic Outlook for Executive Leaders

Why Enterprises are Moving from Chatbots to AI Agents

Agentic AI

•

Feb 14, 2026

Why Enterprises are Moving from Chatbots to AI Agents

The Procurement Playbook for Enterprise AI

Agentic AI

•

Feb 14, 2026

The Procurement Playbook for Enterprise AI

Voice AI

•

Feb 13, 2026

How Voice AI Increases Debt Repayment Rates

Voice AI

•

Feb 13, 2026

5x Revenue Growth with Human-Like Voice AI

100% Quality Monitoring for High-Stakes Services

AI Call

•

Feb 12, 2026

100% Quality Monitoring for High-Stakes Services

Agentic AI

•

Feb 12, 2026

The Evolution of Enterprise Automation

Turning WhatsApp Into Your Primary Sales Engine & Profit Margin Solution

•

Feb 10, 2026

Turning WhatsApp Into Your Primary Sales Engine & Profit Margin Solution

Brand

•

Feb 10, 2026

Why Chat, Voice, and Avatar are the New Standards of Brand Experience

Mastering WhatsApp Broadcasts for Enterprise-Scale Re-engagement

•

Feb 9, 2026

Mastering WhatsApp Broadcasts for Enterprise-Scale Re-engagement

Personal assistant for customer engagement

Case Studies

•

May 5, 2019

Personal assistant for customer engagement

Intelligent customer support for Telecommunication

Case Studies

•

Sep 9, 2018

Intelligent customer support for Telecommunication

Case Studies

•

Sep 1, 2018

Interactive AI agent for customer loyalty

Award-winning banking assistant (The Asian Banker)

Case Studies

•

Aug 8, 2018

Award-winning banking assistant (The Asian Banker)

Virtual Friend and LINE's Most Interactive Chatbot

Case Studies

•

May 5, 2017

Virtual Friend and LINE's Most Interactive Chatbot

Work with Kata.ai

Put Applied AI to work.

Start with service, engagement or operations. Our team will help define the outcome and path to deployment.

Talk to our team

Work with Kata.ai

Put Applied AI to work.

Start with service, engagement or operations. Our team will help define the outcome and path to deployment.

Talk to our team

Work with Kata.ai

Put Applied AI to work.

Start with service, engagement or operations. Our team will help define the outcome and path to deployment.

Talk to our team